Thank you for shopping with Kpelle Queen Glam Collection! We are committed to delivering your orders quickly and efficiently. Below, you’ll find all the details about our shipping process.

1. Order Processing

  • All orders are processed within 1-3 business days (excluding weekends and holidays).
  • You will receive a confirmation email once your order has been processed and another email with tracking information once it has been shipped.
  • If there are any delays due to high order volume or unforeseen circumstances, we will notify you as soon as possible.

2. Shipping Rates & Delivery Times

Domestic (United States – Including Alaska)

We offer multiple shipping options at checkout. Estimated delivery times:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-4 business days
  • Express Shipping: 1-2 business days

International Shipping

  • Yes! We ship worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.
  • International deliveries typically take 7-21 business days, depending on the destination and customs processing.

3. Shipping Carriers

We work with reliable shipping providers, including USPS, FedEx, UPS, and DHL, to ensure your order arrives safely.

4. Tracking Your Order

  • Once your order has shipped, you’ll receive an email with a tracking number.
  • Please allow 24-48 hours for tracking updates to appear in the system.

5. Lost, Stolen, or Delayed Packages

  • Lost or Stolen Packages: If your tracking shows “Delivered” but you haven’t received your order, please check with your local post office or neighbors first. If the package is still missing, contact us, and we’ll assist you in filing a claim.
  • Shipping Delays: We are not responsible for delays caused by weather, customs, or carrier issues. However, we will do our best to assist in resolving any issues.

6. Customs, Duties & Taxes (International Orders)

  • International orders may be subject to customs duties, taxes, and import fees determined by the destination country.
  • Customers are responsible for any additional charges upon delivery. Kpelle Queen Glam Collection is not responsible for these fees.

7. Address & Order Errors

  • Please ensure your shipping address is correct before placing your order.
  • If you notice an error, contact us within 24 hours, and we’ll do our best to correct it.
  • We are not responsible for orders shipped to incorrect addresses provided by the customer.